FREQUENTLY ASKED QUESTIONS
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WEATHER: The S.S. Dragonfly tour out of Hancock prepared with means of escaping shifting weather with windows and a heater. Cancellations due to weather are decided by the Captain.
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THE CAPTAIN: With over 18-years of experience, on a wide variety of ships Dominic Snell can answer any questions about the surrounding area while giving guests the best views. Coast Guard Certified Master of 100 Tons.
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PARKING: Available in front of 100 Navy Street or Porvoo Park for the Hancock dock. There is no dock available on the Houghton side, please head to Hancock.
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RESTROOMS: Public restrooms are available at Porvoo Park near the Hancock dock.
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PETS: Well behaved pets are welcome, but must stay off of seats and other passengers. There's no additional fee for bringing a pet.
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DOCKS: The Hancock dock is located at 100 Navy Street, next to the Ramada Inn & M&M Power sports.
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BOOKING: The S.S. Dragonfly is available to book @ Dragonflycopper.com.
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CANCELLATIONS: Cancellations are at the sole discretion of the Captain. Full refunds are available for any cancellations due to weather, scheduling, emergency. The Captain will contact you prior to the cruise to provide updates on the status of the ride.
GENERAL CANCELLATION POLICY
Cancellations for ANY reason submitted in writing via email within 72-hours (3 days) prior to ride are available for a full refund. Cancellations made after 72-hours prior to tour will not receive a refund, as seating is very limited and filling empty seats is highly unlikely. Individuals who no-show or are late for departure are not eligible for refunds.
We appreciate your understanding and look forward to sharing the adventure with you!